I also value independence and people who try to learn new things every day and at the same time do not lose their smile. smile Customer Service FreshMail What distinguishes BOK FreshMail from others? K.Ł. Quick reaction time and problem solving usually at the first contact. EN I would like to emphasize that we react quickly to every problem trying to find the best solution in a given situation. Our Service Office works hours a week thanks to this in case of major problems we can act immediately. MJ I agree with the girls that the first thing that sets us apart is our quick response time especially when it comes to phone support.
Of course we are not able to solve every case in this way and in the case of things that require verification by the IT department we have to transfer to e mail communication but there the waiting time for Taiwan WhatsApp Number List a response is also very good. We recently introduced a new price list and with it support plans. What does this division give the user? EN Thanks to such diversity in the types of support we give the client the opportunity to decide whether he feels independent enough to operate in the system only on his own or whether he will feel more confident knowing that he can always write or call us and our specialists will help in any matter.
MJ Until now all customers received support at a similar level i.e. they had the option of contact via email chat or telephone and paid the same for the service. From now on the customer can choose whether he wants to pay extra for additional communication channels or whether basic e mail support is enough with a longer waiting time for a response but at a lower price. K.Ł. I will start with what is most important and what we will constantly emphasize and what Maciej has already mentioned.